What is personal data?
We collect information about you in a range of forms, including personal data. As used in this Policy, “personal data” is as defined any information which, either alone or in combination with other information we hold about you, identifies you as an individual, including, for example, your name, postal address, email address and telephone number.
Why do we need your personal data?
We will only process your personal data in accordance with applicable data protection and privacy laws. We need certain personal data in order to provide you with access to the Sites/Apps/Services.
Protected health information
If your personal data is “protected health information” as defined under Health Insurance Portability and Accountability Act of 1996, as amended (“HIPAA”), we will process your protected health information in accordance with the applicable Notice of Privacy Practices for Virginia.
Collecting Your Personal Data
We collect information about you in the following ways:
Information You Give Us. This includes:
the personal data you provide when you register for an account, including your name and email;
the personal data you provide when you book a coaching or therapy session, including your name, email and intake information related to the issue(s) you would like to discuss, as well as your background and medical history;
the personal data you provide when you complete any clinical follow up tasks using the App;
the personal data you provide when you report a problem with our Sites/Apps/Services or when we provide you with customer support;
the personal data you provide when you make payment through our Sites/Apps/Services;
the personal data you provide when you correspond with us by phone, email or otherwise.
the personal data you provide to support receiving payment for our services, including a credit card number or insurance information.
Information We Get from Others. We may also get information about you from other sources, for example, if you have agreed to share information with one of our affiliated clinical entities, partners or with another licensed psychologist, psychiatrists, or other physicians in our referral network we may add this to information we get from our Sites/Apps/Services. We will obtain your consent before requesting this information and sharing it back.
Information Automatically Collected. We automatically log information about you and your computer or mobile device when you access our Sites/Apps/Services. For example, when visiting our Sites/Apps/Services, we log your computer or mobile device operating system name and version, manufacturer and model, browser type, browser language, screen resolution, the website you visited before browsing to our Sites/Apps/Services, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our Sites/Apps/Services. We collect this information about you using cookies. Please refer to the sections on cookies.
If you send or disclose any sensitive personal data to us when you submit user generated content to our Sites/Apps/Services, you consent to our processing and use of such sensitive personal data in accordance with this Policy. If you do not consent to our processing and use of such sensitive personal data, you must not submit such user generated content to our Sites/Apps/Services.
We do not knowingly solicit or collect personal information from, nor do the Sites/Apps provide content for, children under the age of 18. If we are made aware that we are in possession of information from a child under 18, we will delete it. If you believe that we are in possession of any such information, please contact us.
Opt-out. You may contact us anytime to opt-out of: (i) direct marketing communications; (ii) automated decision-making and/or profiling; (iii) our collection of sensitive personal data; (iv) any new processing of your personal data that we may carry out beyond the original purpose; or (v) the transfer of your personal data. Please note that your use of some of the Sites/Apps/Services may be ineffective upon opt-out.
Access. You may access the information we hold about you at any time via your profile/account or by contacting us directly.
Amend. You can also contact us to update or correct any inaccuracies in your personal data.
Move. Your personal data is portable – i.e., you to have the flexibility to move your data to other service providers as you wish.
Erase and forget. In certain situations, for example when the information we hold about you is no longer relevant or is incorrect, you can request that we erase your data.
If you wish to exercise any of these rights, please contact us. In your request, please make clear: (i) what personal data is concerned; and (ii) which of the above rights you would like to enforce. For your protection, we may only implement requests with respect to the personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable and in any event, within one month of your request. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion.
Now accepting Optum, Cigna (Evernorth), UHC, BCBS/ Carefirst and EAP Insurances. More to come!